Refund policy
RETURN & REFUND POLICY
At Kang Beauty, we want you to feel confident ordering from us. Because our skincare and beauty products may be prepared and branded specifically for each order, we generally cannot accept returns for change of mind or for products that have been opened or used.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your order arrives damaged, defective, or you receive the wrong item, please contact us at support@kangbeauty.store as soon as possible.
Please include your order number, a short description of the issue, and clear photos of the product and packaging when applicable.
Once we review the issue, eligible orders may receive a replacement or refund depending on the circumstances.
LOST ORDERS
If your package has not arrived and appears to be lost, contact support@kangbeauty.store with your order number.
We will review the tracking information and work with our fulfillment and shipping partners to determine the appropriate next step.
OPENED OR USED PRODUCTS
For hygiene and safety reasons, we generally cannot accept returns of opened or used cosmetics, skincare, or personal-care products unless the item is defective or otherwise covered by applicable consumer-protection law.
CHANGE OF MIND
We generally cannot accept returns or refunds simply because you changed your mind, selected the wrong product, or no longer want the item after fulfillment has begun.
ORDER CANCELLATIONS
If you need to change or cancel an order, contact us as soon as possible.
We cannot guarantee that an order can be changed or cancelled once processing or fulfillment has begun.
REFUNDS
If a refund is approved, it will be issued to your original payment method.
Your bank or card provider may require additional time to process and display the refund.
SHIPPING ADDRESS ISSUES
Customers are responsible for providing complete and accurate shipping information at checkout.
If you notice an incorrect address, please contact us immediately. We cannot guarantee address changes once fulfillment has begun.
CONTACT
Kang Beauty
support@kangbeauty.store
Nothing in this policy limits any rights you may have under applicable consumer-protection laws.